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Frequently Asked Questions
Do you have questions about
what is a Virtual Assistant and if you can use a Virtual Assistant?
Click on the links below and see if a Virtual Assistant is right for you.
If your question is not answered on this page,
contact us
and we can answer your question!
What is a Virtual Assistant?
What services are offered by VAs?
Why would I use a VA instead of a temp
agency?
What are the benefits of hiring a VA as
opposed to an employee?
How much do VAs charge?
Who can benefit from using a VA?
Do I need to use a local VA?
What can you
guarantee me as a client if I use your services?
What is a
Virtual Assistant? (VA) (reprinted with permission from VirtualWorkAssistant.com)
A VA is an individual who provides office support to businesses or
individuals from an off-site location. Information is typically shared via
email, fax, telephone, etc.
VAs like many of their clients are business owners themselves; they own
and operate their virtual company. Often, a VA will become a
behind-the-scenes partner with their clients, handling such tasks as
administrative support, bookkeeping, scheduling etc.
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What
services are offered by Virtual Assistants (VAs)? (reprinted with permission from
VirtualWorkAssistant.com)
VAs offer a wide variety of services. Here are some samples:
Client correspondence, Accounting Services, Travel Arrangements, Business
Coaching, Research, Concierge Services, Secretarial Support, Billings and
Collections, Office Management and many more. For a list of
services that JERPAT Virtual Assistants offers see our
Services.
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Why would I use a Virtual Assistant (VA) instead of a temp agency?
(reprinted with
permission from VirtualWorkAssistant.com)
Unlike with a temp agency, your VA works for YOU. Typically a VA
has several years of experience in his/her field. A VA's goal is to help
your company grow. Beyond that VAs have a vested interest in your
success. When you succeed - we succeed. You can use the same VA for all of
your needs. With a temp agency you may get a different temp each time you
need their help. With a VA you are able to develop a long-term working
relationship.
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What are the benefits of hiring a Virtual Assistant (VA) as opposed to an
employee?
(reprinted with
permission from VirtualWorkAssistant.com)
There are numerous benefits: No employee taxes, benefits or insurance, no
OSHA issues or jeopardy of lawsuits. Maybe your company only needs 10
hours worth of support each week. You would have to pay someone part-time
or full-time and scramble to keep them busy to justify their expense.
Possibly you have seasonal work overloads and only need assistance for a
few months out of the year. The wonderful benefit of a VA is the working
relationship is tailored to fit your needs.
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How much do
Virtual Assistants
(VAs) charge?
(reprinted with
permission from VirtualWorkAssistant.com)
VAs generally charge by the hour, at rates ranging from $20-$45.
At first glance this may appear to be a high rate. Look at the "real cost"
of employees: statistics show that employees actually cost 2 to 2 1/2
times their rate of pay when you factor in the cost of recruitment, base
salary, employment taxes, mandatory insurance benefits, paid vacation,
paid holidays, sick days, equipment and training. Don't forget the "more
difficult" to price variables, time lost on socializing, the risk of
lawsuits, personality conflicts, etc. You are sure to pay significantly
less for a virtual assistant with several years of experience.
Click here to view a
table comparing the amount of cost for 3 hours using an employee vs. a VA.
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Who
can benefit from using a
Virtual Assistant
(VA)?
(reprinted with
permission from VirtualWorkAssistant.com)
The amazing part of virtual assistance is that almost everyone can benefit
from using a VA. A large company may find using a VA for any overflow work
to be useful or maybe instead of 3 secretaries they may need to only
employ 1 or 2 and have a VA do the rest. A small company may use a VA for
all of their billings, collections, marketing, accounting, etc. needs. A
busy individual may use a VA to help them plan a special event. This may
include, for example, everything from booking the room, ordering the food,
coordinating travel, creating invitations, etc. A college student may use
a VA to type their 25 page research paper. VAs are typically very skilled
typists. This may prove to be a great time saver for a busy college
student who doesn't possess great typing skills or speed. Almost anyone
can benefit from using a VA.
Contact us
to find out how you can benefit from using a VA.
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Do I need to use a local VA?
(reprinted with
permission from VirtualWorkAssistant.com)
No. The beauty of your assistant being virtual is - - location doesn't
impact our ability to do our jobs. The work is distributed via email, fax,
telephone or in some cases US Postal service. The location of your
business or the location of your VA has no impact on the services that are
available to you. If your company relocates - - we simply relocate with
you! There will be no need to recruit, hire and train a new employee. This
can be a great cost saving benefit to you or your company!
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What can you
guarantee me as a client if I use your services?
JERPAT can guarantee you 100% satisfaction on every project
you request. We will not stop working on your project until you are
satisfied with it. We will never sign you up for a service we cannot
provide; instead we will refer you to our list of other Virtual Assistant
professionals in hopes that one of them can fulfill your needs. We
can assure you that all information provided us will be held strictly
confidential. We will not release any of your company information,
services, or project information without prior consent from you.
Confidentiality is a guarantee! We can guarantee fairness, honesty
and integrity from our company.
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